Privacy Policy
Introduction
The privacy of our clients and guests is of the utmost importance to Lesley Leale-Green Skin and Laser Clinic, London. We remain committed to ensuring that your privacy is protected. The following privacy policy outlines information about how we collect, use, protect and transfer your personal data. We may from time to time, make changes to this privacy policy so please do check this page frequently to ensure that you are aware of the updates to our privacy policy.
When do we collect your personal data?
We collect your personal data when you complete an enquiry and/or contact form, comment on our blog posts via theskinedit.com (data is only collected from blog comments if your request a follow-up notification request) or, when you contact Lesley Leale-Green Skin and Laser Clinic via phone, email, social media or our website with queries, comments, feedback or complaints.
For the safety and security of our team and clients, we operate CCTV images throughout the Clinic. Images and/or footage may be collected when you are visiting the Clinic to ensure your safety and to prevent and detect any criminal actions.
Personal data is collected when you attempt to/complete a purchase through our online store. Your name, billing and shipping address, email address, contact telephone number and payment information will be collected in order to complete and fulfil your order.
Personal data is collected when making an online booking request for our Online Consultations. We use Squarespace Scheduling on our website which enables you to make this booking online. The information you provide to us when you make an online booking is sent directly to the Clinic where it is stored. Your personal data is not passed on to third parties.
What data do we collect?
We may collect information including your name, contact information (mobile/home/work telephone number), email address, mailing/billing address and payment information for when you purchase products/gift vouchers/treatments with the Clinic over the telephone or via our Website(s).
Where we request sensitive personal data from you (i.e. health and medical data), the reason for the request will be clearly provided. Explicit consent through electronic acceptance of Terms and Conditions (online) or signature (when in person) will always be required for us to obtain and process your health information.
Special categories of personal data collected.
Health/relevant medical questions are asked in many of our consent forms to potentially highlight treatments that may have a negative effect on your health due to medication you are taking or a medical condition you may have. The clinic asks for consent prior to gathering and processing this information. At any time after giving consent you can withdraw your consent, subject to legal, insurance and contractual restrictions (see more on ‘your rights as an individual’). Your privacy is very important to us and we only use this information to for determining your suitability for the treatment.
Your personal data is processed to:
Collect personal data required to enter into a contract to sell a service or product.
Engage in communication with you to send confirmation and reminders of appointments or change/cancel bookings.
Collect health information to perform the agreed services appropriately, and potentially highlight areas that services potentially may cause issues to clients because of their health.
Ensure a safe service and provide industry standard advice.
Select relevant offers, promotions and information for you.
Estimate the number of customers we have.
Hold personal data that is required by law or respond to legal process.
Hold for insurance purposes.
Store customer records
Third Parties
We do not sell, distribute or lease your personal data to any third party companies/individuals, unless we have your permission or are required to do so by law.
However, we share your personal data with the following categories of companies as an essential part of being able to provide our services to you. This is set out as below:
Companies which provide services on the behalf of Lesley Leale-Green, such as our payment processors and shipping/courier services. We may share your contact telephone number and email address with our shipping/courier providers in order that you can keep track of your parcel and receive notification of the estimated delivery date and delivery time.
children’s policy
The clinic does not collect the personal data of children under the age of 13 years of age without parental/guardian consent. If you believe the Clinic holds any information from or about a child under the age of 13 years please contact the Clinic. If we are unable to obtain immediate parental/guardian consent, we will removal the personal data from our records.
How do we protect your data?
We remain committed to ensuring your information is secure and review our processes on a regular basis. To prevent unauthorised persons or inappropriate access to data, we have put in place suitable procedures to secure the information we collect from you. Any paper files recording your personal data are held in a locked filing cabinet which can only be accessed by authorised personnel in the salon. Employees are only assigned specific access rights Clinic management team.
How Long do we keep your data?
The clinic retains your personal data for as long is necessary to provide you with our services as our client. The clinic is required under tax laws to keep your personal data for a minimum of 7 years. Health & safety records will be retained for 10 years and where we have your consent for marketing purposes, we will retain the minimum required data until you notify us that you no longer wish to receive such information.
The criteria for which we would continue to process your personal information includes:
Where there is a legal basis, obligation or legitimate interest in continuing processing your personal information.
Where processing is necessary for the establishment, exercise or defence of legal claims.
cookies.
Our websites use cookies to help us provide you with the best experience possible.
Links to Other websites
This website may contain hyperlinks to websites operated by parties other than Lesley Leale-Green Skin and Laser Clinic. These hyperlinks are provided for your reference only. Lesley Leale-Green Skin and Laser Clinic does not control those websites and is not responsible for their contents. By having hyperlinks on this website to other websites does not mean we endorse the material on those websites or that we have any association with the website operators. We cannot be held responsible for the protection and privacy of any information you provide whilst visiting these sites as they are not governed by this privacy statement. You should review the individual privacy policies of these websites.
Consequences of Not providing your personal Information to the clinic.
In the event that you want to purchase a product or service from Lesley Leale-Green Skin and Laser Clinic, certain personal information is required to enter into a contract with you. Lesley Leale-Green Skin and Laser Clinic will not be able to enter into a contract with you to fulfil or attempt to purchase a product/treatment/service should you not provide your personal information. As noted in this privacy statement, we are processing your personal data to comply with legal and statutory obligations and in the performance of a contract. You can always choose not to provide personal information; however, we will be unable to provide certain products, services and treatments in these instances.
Your Rights.
Where you have provided consent for us to contact you as part of our marketing services you have the right to modify or withdraw your consent at any time by using the unsubscribe button which accompanies all of our direct marketing or by contact the clinic directly.
In accordance with General Data Protection Regulations, you have the right to access the information held about you. If you would like a copy of the information being held, please write to Lesley Leale-Green Skin and Laser Clinic, 70 Dulwich Village, London SE21 7AJ or email clinic@lesleylealegreen.com
If you wish to have your personal details removed from our records please write to Lesley Leale-Green Skin and Laser Clinic, 70 Dulwich Village, London SE21 7AJ or email clinic@lesleylealegreen.com